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Payroll taxes

Top story

Payroll taxes
USPS elects not to implement deferrals
2 days ago
Marketing the mail
PCC Day highlights business customers
5 hours ago
BusinessCOVID
Raising awareness
Drug Free USA stamp arrives soon
6 hours ago

On the surface

On the surface

News Quiz: Test your postal knowledge
How much do you know about transportation centers, Informed Delivery milestones and other newsworthy topics?
6 hours ago

Serving businesses

Serving businesses

DeJoy addresses National PCC Day
USPS has released Postmaster General Louis DeJoy’s video message for this week’s National Postal Customer Council Day.
23 hours ago
BusinessCOVID

Vintage charm

Vintage charm

Holiday Delights stamps arrive Sept. 24
The Postal Service will release Holiday Delights, stamps that are inspired by folk art but with a modern graphic vibe, on Thursday, Sept. 24.
1 day ago

Brain health

Brain health

Distinguishing between Alzheimer’s, dementia
The USPS Wellness team wants to help employees learn the differences between Alzheimer’s disease and dementia, two conditions that affect the brain.
1 day ago

Scanning snapshot

News Briefs

Scanning snapshot

Area, district rankings included
Check out this week’s scanning snapshot, including rankings for the top areas and districts and a look at the biggest gains and losses.
1 day ago

Be a flu fighter

Be a flu fighter

To protect yourself, get vaccinated
The USPS Health and Wellness team is reminding employees that the best way to stay healthy and prevent seasonal influenza is to get vaccinated every year
2 days ago
COVIDEmployees

Staying safe

Staying safe

Keep your info secure this election season
The CyberSafe at USPS team wants to help employees protect themselves during this year’s election season.
2 days ago

World of good

World of good

Employees can give to charitable campaign
The latest Combined Federal Campaign, the federal government’s annual workplace charity drive, will begin Monday, Sept. 21, and continue until Thursday, Jan. 21.
3 days ago
COVIDEmployees

Connecting and growing

Connecting and growing

National PCC Day is Sept. 22
The event, which usually takes place during a full week in September, will occur online this year due to the coronavirus pandemic.
3 days ago
BusinessCOVID

Safe houses

Safe houses

Tips for a home emergency supply kit
The Postal Service wants employees to remember that home emergencies can happen at any time.
3 days ago
COVIDEmployees

Chief FOIA Officer’s Award

News Briefs

Chief FOIA Officer’s Award

Service updates also highlighted
Read about a USPS employee who was honored for his efforts to foster transparency and the latest updates on Hurricane Sally.
3 days ago

From the top

From the top

DeJoy thanks employees for recent efforts
Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura.
6 days ago

In remembrance

In remembrance

Fly flags at half-staff to honor Ginsburg
President Donald Trump has ordered U.S. flags flown at half-staff to honor Supreme Court Justice Ruth Bader Ginsburg, who died Sept. 18.
3 days ago

Million-dollar man

Million-dollar man

Carrier’s sales leads bring in $1.3M
Juan Ayala is always on the lookout for ways to help business customers along his route.
6 days ago

PCCs 411

PCCs 411

Councils work for businesses, employees
National Postal Customer Council Day is Sept. 22, but do you know what PCCs do?
6 days ago

Strengthening USPS

Strengthening USPS

In video, PMG updates employees
Postmaster General Louis DeJoy talks about service improvements, election-related mail and other topics.
1 week ago

Lifeline

Lifeline

Postal doctor works to protect employees
Dr. Elaine Ferguson remembers the early days of the coronavirus pandemic.
1 week ago
COVIDEmployees

Archives

Heroes’ Corner

  • Automated tell-her

    Employee saves customer from losing $1K

    Sept. 23

    Automated tell-her

    Employee saves customer from losing $1K
    Sept. 23 at midnight

    Maintenance Mechanic Patrick Edwards was recently working on sorting equipment at the Tucson, AZ, Processing and Distribution Center when he made a surprising discovery:

    A damaged envelope containing $1,000 in cash was caught in a gear, mere moments from destruction upon reactivation of the machine.

    Edwards immediately turned the envelope and cash over to the plant manager’s office.

    Postal inspectors determined that the cash was intentionally mailed — a practice discouraged by USPS — by a woman trying to send money to her daughter out of state.

    When the customer claimed the cash on site, she was escorted to the service counter to purchase a money order to mail instead.

    “There are many kinds of heroes,” said local Maintenance Operations Support Manager Mark Kleinberg. “Patrick’s honesty and integrity make him worthy of the designation.”

    Archives

Best Practices

  • It’s personal

    Carrier treats customers like family

    Sept. 21

    It’s personal

    Carrier treats customers like family
    Sept. 21 at 10:37 a.m.

    Ann Gould knows how much her customers count on her.

    “As my community’s mail person, I am like their family,” says Gould, a Ft. Myers, FL, letter carrier with 39 years of experience. “I am here to help them with concerns, questions and anything else they may need.”

    USPS wants all employees to take this approach to customer relations.

    By providing the public with excellent service, the organization aims to boost loyalty, drive revenue and become more financially sustainable.

    To help employees, the Postal Service provides these tips:

    • Keep it courteous. You might be the brightest part of a customer’s day — especially during challenging times.

    • Take care. When handling packages, take extra steps to protect customers’ items.

    Be sure to take care of yourself, too, by following the Postal Service’s safety protocols, particularly during the coronavirus pandemic.

    Remember: USPS employees are essential workers — and the public is counting on you to deliver medicine, supplies and other necessities.

    • Be accurate. Strive to deliver timely, accurate service.

    For example, scan mail and packages at the actual delivery time so customers can receive timely updates on the whereabouts of their items.

    As Gould says, it all comes down to treating customers the way you would want to be treated.

    “It is a pleasure to be a member of this family, working to keep my community connected throughout the years,” she says.

    Archives

On the Job

  • Welcoming challenges

    Specialist helps keep plant moving

    Sept. 18

    Welcoming challenges

    Specialist helps keep plant moving
    Sept. 18 at 10:38 a.m.

    My name is Rebekah Chamberlain and I’m an operations support specialist at the Hartford, CT, Processing and Distribution Center. I work on a variety of projects, but as an operations support specialist, my main goal is to ensure the plant operates efficiently and in a way that meets our customers’ needs.

    I’m part of a team of operations support specialists. On a day-to-day basis, we provide support for mail processing operations, address customer service inquiries, monitor mail flow and perform research and analysis to improve processes.

    I work Tour 1 — the overnight shift — which is the best time to be at the plant. All of the machines are up and running. Every night, I have the opportunity to meet with management to discuss operational matters, review scanning scores and provide information on any new programs or processes.

    I’m currently working on a project that involves scanning and surface visibility, which helps provide greater visibility into the mail and packages processed at facilities and improves efficiency in the transportation network. One of my goals is to make sure employees are informed and aware of its significance. You can roll out a number of programs, but if you don’t let the employees know the “why” behind it, it’s sometimes harder to get them on board and engaged.

    Before the Postal Service, I worked in the banking industry for 10 years. I became interested in a USPS career after my sister began working as a letter carrier. It seemed like a cool job and just the change I needed. I became a carrier in 2011, then took on other jobs, including working as a business development specialist, a consumer and industry contact manager, a senior business service network specialist and a distribution operations supervisor. I moved into my current position several months ago.

    The Postal Service was a really good career move for me. I feel very fortunate to work here. USPS has given me the opportunity to explore multiple career paths, unlike any other organization I’ve ever worked for. Having the ability to develop, grow and make career-path changes is one of the main reasons I love working here.

    Archives

The List

  • Power to the people

    5 U.S. Constitution facts

    Sept. 22

    Power to the people

    5 U.S. Constitution facts
    Sept. 22 at 11:58 a.m.

    The Constitution of the United States was signed in September 1787. Here are some things you may not have known.

    1. The Constitution is the supreme law of the United States. The original document is made up of the preamble that begins “We the people” and seven articles that took effect in 1789 and establish the nation’s system of government. The Constitution also contains 27 amendments added from 1791-1992. The first 10, also known as the Bill of Rights, establish the rights guaranteed to the American people. The remaining amendments expand on the original document — including amendments that reflect society’s changing values, such as ending slavery and the establishment and repeal of Prohibition.

    2. George Washington and James Madison were the only presidents who signed the Constitution. Two more future presidents weren’t present when the document was signed: John Adams was serving as ambassador to Great Britain, while Thomas Jefferson was serving as ambassador to France. Meanwhile, six men signed both the Declaration of Independence and the Constitution: George Clymer, Robert Morris, George Read, Roger Sherman, James Wilson and America’s first Postmaster General, Benjamin Franklin.

    3. The Constitution established the Electoral College. Wilson originally proposed the president be chosen by popular vote, but the men who wrote the constitution agreed on the Electoral College system instead. Although there have been 500 proposed amendments to change it, this “indirect” system of electing the president is still intact.

    4. The United States looked much different when the Constitution was created. The population in 1790 was 3.9 million, compared to about 327 million residents today. There were about 217,000 Revolutionary War veterans, compared with about 18 million U.S. veterans today.

    5. The word “democracy” does not appear in the Constitution. Other surprising facts: Latin is the only other language to appear in the Constitution; the Constitution is the oldest and shortest written constitution of any national government in the world; and the Constitution doesn’t require that the speaker of the U.S. House of Representatives be a House member, although a nonmember has never been chosen speaker.

    Archives

Mailbag

  • Loretta Chamberlain, Greensboro, NC:

    Thanks for “Lifeline,” the profile of Dr. Elaine Ferguson, the USPS associate medical director who is helping to protect employees during the coronavirus pandemic.

    Archives

Latest videos

  • ‘USPS National PCC Day 2020 PMG Welcom... Sept. 23
  • ‘USPS All-Employee Message’ Sept. 17
  • ‘Delivering America’s Election Mail’ Sept. 10
  • ‘Certainty 2’ Sept. 3
  • ‘Thank You for the Thank-You’s’ Sept. 1
  • ‘Dollars and Change’ Aug. 31

Coronavirus coverage

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