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Engaging leaders

Top story

Engaging leaders
Two managers receive national awards
2 days ago
Politically correct
Some partisan activities allowed for employees
2 days ago
Holiday hazards
Customers asked to help keep employees safe
2 days ago

Philadelphia story

Philadelphia story

PMG discusses election with employees
Delivering ballots must be “our top priority” now through the first week of November, Postmaster General Louis DeJoy said.
3 days ago
COVIDLeadership

Military merit

Military merit

USPS recognizes veterans’ service
This Veterans Day, the Postal Service will honor employees who have served in the armed forces with a special badge and badge clip.
3 days ago
COVIDEmployees

A little holiday spirit

A little holiday spirit

News Quiz: Test your postal knowledge
How much do you know about holiday stamps, the Corporate Information Security Office, the Single Package Lookup Tool and other newsworthy topics?
3 days ago

Survey says

Survey says

Postal Pulse results reported
The latest Postal Pulse employee survey results show one-quarter of participants feel engaged, a slight decline from last year but an 8-point increase from the first survey in 2015.
4 days ago

Risky business

Risky business

Identifying, addressing cyber vulnerabilities
Life is never without risk.
4 days ago

Retirement info

Retirement info

Aetna to offer health insurance webinar
Postal Service employees can participate in an upcoming webinar on preparing for retirement.
4 days ago

Scanning snapshot

News Briefs

Scanning snapshot

Area, district rankings included
This week’s snapshot includes rankings for the top areas and districts and a look at the biggest gains and losses.
4 days ago

Brush off

Brush off

Consumers warned about new scam
The Postal Inspection Service wants to raise awareness of “brushing scams,” which occur when consumers receive unsolicited items from a seller who then posts fake customer reviews online to boost sales.
5 days ago

High-level performance

High-level performance

PMG addresses employees in new video
Postmaster General Louis DeJoy talks about election-related mail, the holiday mailing and shipping season, and other topics.
6 days ago

Your choice

Your choice

Avoid the Zoom audio option that costs extra
If you select the “Call Me” feature before connecting to a meeting and then choose the “United States of America” option, the Postal Service incurs a charge.
6 days ago

Fade out

Fade out

Don’t show prerecorded movies at facilities
Films or movie clips cannot be shown or streamed at USPS facilities because of trademark and other legal restrictions.
6 days ago

Our Lady of Guápulo

Our Lady of Guápulo

Religious-themed stamp arrives Oct. 20
The stamp features a detail of “Our Lady of Guápulo,” which was painted in the 18th century by an unknown artist in Cuzco, Peru.
6 days ago

Fit to print

Fit to print

USPS integrates Click-N-Ship, Label Broker
The Postal Service has integrated Click-N-Ship with Label Broker, aiming to improve customer service and the organization’s position in the burgeoning shipping marketplace.
1 week ago

No playing politics

No playing politics

Employees reminded of Hatch Act prohibitions
The Postal Service wants employees to remember the Hatch Act’s rules regarding participation in political activities.
1 week ago

New prices

News Briefs

New prices

Service updates also highlighted
Read about temporary price increases that took effect Oct. 18 and the latest updates on Hurricane Delta and the West Coast wildfires.
6 days ago

No false moves

No false moves

Slip, Trip and Fall Prevention Week begins
The Postal Service is launching a national campaign to raise employee awareness of job-related injuries caused by slips, trips and falls.
1 week ago

Archives

Heroes’ Corner

  • Keep on, Rollins

    Employee follows hunch to find missing boy

    Oct. 23

    Keep on, Rollins

    Employee follows hunch to find missing boy
    Oct. 23 at midnight

    Washington, DC, Carrier Technician Keith Rollins was driving to a postal facility while on duty one morning in February when something alongside Interstate 95 caught his eye.

    It might have been a small animal, Rollins thought, but he also knew authorities and volunteers had been combing the area overnight for a missing toddler, Ethan Adeyemi.

    He decided to check it out.

    Rollins safely pulled over, called 911 and momentarily found 2-year-old Ethan barefoot, soaking wet and shivering as he cowered behind an old fender.

    The Postal Service employee picked him up, saying, “Hey, buddy, how are you doing? Are you OK?”

    He would soon learn that Ethan doesn’t speak and had wandered nearly a mile away from his home 10 hours earlier.

    Rollins sheltered the child in the postal vehicle and covered him with spare clothes until emergency responders arrived.

    Ethan was treated for hypothermia at a local hospital before being sent home with his family.

    “It was God-ordained that I be in that place at that time,” Rollins later told the local CBS affiliate, one of many media outlets to cover Ethan’s rescue.

    Archives

Best Practices

  • Hello there!

    Carrier takes pride in friendly service

    Oct. 5

    Hello there!

    Carrier takes pride in friendly service
    Oct. 5 at 9:25 a.m.

    Tyler Balint enjoys being friendly.

    The Gordonsville, VA, rural carrier takes pride in delivering mail and packages to customers on his route — especially during the coronavirus pandemic, when many people are relying on the Postal Service to bring their medicine, supplies and other essential products.

    “It’s the little things that help keep our customers connected, [like] driving up to deliver the mail and simply saying, ‘Hello, how are you doing?’” Balint says.

    USPS wants all employees to follow his lead. By providing friendly service, the organization aims to build customer loyalty and drive revenue growth.

    To help employees, the Postal Service offers these tips:

    • Remember that customers are counting on you. Many people — especially older customers who live alone — look forward to their daily mail delivery.

    “The carrier might be a customer’s only live contact that day. Human connection helps everyone … and my customers seem to appreciate my building that rapport,” Balint says.

    • Strive for accuracy. Friendliness is important, but it’s not the only ingredient. It’s vital to be good at every part of your job.

    If you’re a mail carrier like Balint, that means scanning mail and packages at the actual delivery time so customers can receive timely updates on the whereabouts of their items — and treating every mailpiece like it were your own.

    • Take care of yourself, too. Follow the Postal Service’s safety protocols during the pandemic — like practicing social distancing — and never forget that customers consider you a lifeline.

    In other words, Balint says, remember that treating people with care and courtesy doesn’t just benefit them.

    “It even helps me cope,” he says.

    Archives

On the Job

  • Recruiting duty

    Employee helps USPS hire veterans

    Oct. 2

    Recruiting duty

    Employee helps USPS hire veterans
    Oct. 2 at 10:44 a.m.

    My name is Neana Long and I’m the veteran programs recruiter working at Postal Service headquarters in Washington, DC. I focus on military veteran recruitment and retention through hiring initiatives and employee veteran outreach.

    I was in the Marine Corps from 1993-2001, and I believe my status as a veteran allows me to have insight into effective ways to reach service members.

    Before the coronavirus pandemic, my colleagues and I were going to job fairs and military installations all over the country. Now we have adapted to doing things virtually, including participating in a few online events each week.

    I also spend time training our human resources field recruiters and providing them with the resources they need to better recruit veterans. We have hiring targets every year, and the field is a big part of helping us meet those numbers.

    Forging relationships with veteran-related organizations is an important part of my job. We work with other federal agencies and a number of military-affiliated groups.

    I came on board with the Postal Service in 2007, first as an account manager, then a senior sales representative and then a trade show representative. I did some recruiting when I was a Marine, and working sales allowed me to get out and talk to people about what products and services USPS offers. Moving to my current position just seemed like the right fit.

    My favorite part of the job is putting together the veteran recognition events like those held for Military Appreciation Month and Veterans Day. The position has really evolved since I began the job in 2018, and we do a lot more for our military members within the organization. We publish Mail Call Quarterly, which is our veterans-only newsletter, and we launched the veteran self-identification survey on HERO last year.

    Outside of work, my husband and I like to spend time with our extended families. I’ve also recently gotten back into my running routine.

    I’m always interested in other people’s ideas and willing to collaborate with anyone in the organization to do right by our nation’s veterans.

    Archives

On the Move

  • New gigs

    Executive, manager news

    Oct. 20

    New gigs

    Executive, manager news
    Oct. 20 at 9:35 a.m.

    Here’s a look at some recent changes in the USPS leadership ranks:

    • Carla Edmonds, Northeast Area’s senior operations support specialist, was named acting in-plant support manager at USPS headquarters in Washington, DC.

    • Steve Hardin resumed his duties as Suncoast District’s manager following a detail assignment in South Florida District, where Tampa, FL, Postmaster Richie Fermo was named acting district manager.

    • Talaya Simpson, strategic communications manager at USPS headquarters, was named acting corporate communications director.

The List

  • Standings

    Top cities for slips, trips and falls

    Oct. 20

    Standings

    Top cities for slips, trips and falls
    Oct. 20 at 9:30 a.m.

    To help mark National Slip, Trip and Fall Prevention Week, here’s a list of the 15 cities where USPS recorded the most employee slips, trips and falls in 2019, along with the number of reported incidents in each location.

    1. Chicago (295)
    2. Philadelphia (187)
    3. Minneapolis (178)
    4. Denver (162)
    5. St. Louis (152)
    6. Baltimore (146)
    7. Detroit (142)
    8. Miami (124)
    9. Los Angeles (121)
    10. Cleveland (119)
    11. Houston (113)
    12. New York City (106)
    13. Brooklyn, NY (105)
    14. Dallas (94)
    15. Indianapolis (88)
    Archives

Mailbag

  • Sharon Efird, Raleigh, NC:

    I enjoyed the Postal Inspection Service video highlighted in the recent “Proud history” article. I learned so much about what the agency has done over the years to protect the mail, people and Post Offices.

    Archives

Latest videos

  • ‘USPS All-Employee Message’ Oct. 19
  • ‘USPS All-Employee Message’ Oct. 13
  • ‘USPS All-Employee Message’ Oct. 5
  • ‘Virtual Signature Event’ Sept. 30

Coronavirus coverage

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